Orvis luggage is extremely durable and can withstand the rigours of travel with ease. However, if your luggage is ever damaged, please follow these steps to send your Orvis luggage that needs repair or replacement:
1. Contact Orvis Customer Service by e-mail or by phone at 0333 400 4180, and inform them that you have a piece of Orvis luggage that has been damaged. Tell them:
a. your full name, address, phone number, and email address;
b. the luggage type (example: Battenkill Rollacase);
c. the type of damage on the luggage that needs repair/replacement.
2. Write down all of the previous information (your full name and address, luggage type) and insert it into the luggage.
3. Send your luggage to our Andover facility at the following address:
The Orvis Company, Incorporated
Unit 28 North Way
We recommend that you send your luggage using a trackable service for delivery confirmation.
Please allow us 10 days to return the item, plus shipping time. If repair parts are not immediately available, additional time may be needed.
This warranty does not cover airline damage—if luggage is damaged by an airline, please file a claim with your air carrier to obtain compensation.
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100% customer satisfaction has been our commitment since 1856. It's who we are. If you aren't happy with a product or service, we want to know about it. And we'll make it right.
THAT'S THE ORVIS WAY.
Orvis Commits 5% of pre-tax profits to protecting nature.
“If we are to benefit from the use of our natural resources, we must be willing to act to preserve them.”
– Perk Perkins, Orvis Company Owner & Board Member
Copyright 2020, The Orvis Company Inc. Since 1856.