Using the Orvis Website

By registering as a user of any of the services provided by us on this website or by using the website generally, you consent to our use and disclosure of your personal data in the manner described in this privacy policy. You may also disclose personal data when you send us “hard” correspondence or communicate with us offline.

Please note that the transmission of data via the Internet is not absolutely secure. Although Orvis uses technology and best efforts to safeguard all personal data, it cannot guarantee the security of personal data, which you transmit at your own risk.

NOTE: An important way to protect your own personal data is to safeguard the passwords you use with Orvis and any other site – please do not share any such passwords with third parties.

a. Personal Data

We may collect and process personal data which you provide to us when you:

• Place an order from our catalogues or on our website
• Make a purchase at one of our retail stores
• Return an item or make an exchange
• Inquire about our services
• Request a catalogue
• Receive a gift package
• Create an account at Orvis.co.uk
• Subscribe to our e-mail Newsletter
• Enter a competition
• Participate in a marketing survey, promotion or event either online or offline
• Contact us.
• Website activity and usage preferences

b. Aggregate Information

Our website collects some non-personal information about you using clickstream technology, so it may not be readily apparent to you that it is being collected. For instance, when you visit our website your IP address is automatically collected. If you don’t already know a clickstream is the recording of the parts of our website you use while using www.orvis.co.uk.

An IP address is often associated with the place from which you enter the internet like your ISP (Internet service provider), your company, or your university.

This information is considered personally identifiable and Orvis will ensure it is processed under applicable privacy law and regulation.

a. Personal Data

At Orvis, we always want to provide you with the best possible shopping experience and fulfil your orders exactly as you’ve requested. In order to do this, we use your personal data to allow us to:

• Process and track your order
• Provide the services you request
• Contact you about the status of an order
• Send you catalogues or promotional offers we believe will be of interest to you
• Send you the Orvis e-mail Newsletter, if you specifically request it
• Identify your product and service preferences
• Customise our communications with you
• Provide information concerning product recalls or products you have purchased
• Improve our merchandise selection and customer service.

Your e-mail address will be used only for the Orvis e-mail Newsletter and will not be shared with any third parties. Instructions for unsubscribing are included in every e-mail.

b. Aggregate Information

We use the aggregate information that we collect from our customers in a manner that does not personally identify any individual. We use aggregate information to make our sites more interesting and useful to you. We also track the pages or documents accessed within our site. This information is collected for systems administration and for analysing and improving the value of the material available on our website. This aggregate non-personal information is used to help our advertisers or our site design team create advertisements our guests might like.

Orvis contracts with Adobe Analytics an outside service company based in the USA that helps us better understand your use of the orvis.co.uk website. Adobe Analytics places cookies on your computer so we can collect information related to your use of www.orvis.co.uk. This information allows us to refine and improve the site for our customers. Adobe Analytics does NOT collect any credit card, user name or password information or any other personal data and they are not allowed to use data that they do collect for us for any other purpose. Additionally, Adobe Analytics is contractually required to keep all the data collected for us in strict confidence.

As a visitor to orvis.co.uk, you may “opt out” of Adobe Analytics’ collection of data. To learn more about your Adobe Analytics options, go to Adobe Opt-out options.

Orvis contracts with Bazaarvoice, an outside reviews moderating service. Bazaarvoice places cookies on your computer so we can collect information related to your use of the ratings and reviews system. Bazaarvoice does NOT collect any credit card or password information. Additionally, Bazaarvoice is contractually required to keep all the information collected for us in strict confidence. For more information about how Bazaarvoice uses this information, please refer to their privacy policy.

As a visitor to orvis.com, you may "opt out" of Bazaarvoice's collection of data, using the Network Advertising Initiative's Consumer Opt-Out feature.

a. Our Contractors

In addition to Coremetrics (IBM), we contract with other companies including, but not limited to,

• credit card processors
• shippers
• competition promoters
• website developers

to provide certain services to Orvis to

• fulfil orders
• provide competitions
• and create our website

In some instances, these contractors may have access to personal data. However, they are contractually obligated to maintain the confidentiality of the such data and to use it only for the purposes of carrying out Orvis business. In other words, these companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Orvis.

b. Third Parties

From time to time, we make our postal mailing list (names and postal addresses only) available to carefully screened companies whose products we believe will be of interest to you. If you prefer that we do not share any information with these companies, please contact us at the above address.
Your e-mail address is never shared with any third party except as described above to our contractors who use it ONLY to carry out Orvis business or for certain exceptions described below.

International Transfer of Your Data

Please note that Orvis is based in the USA and that personal data submitted to this website will be transferred to a secure server in the USA and will be processed by staff operating in the USA. By submitting personal data to Orvis, you consent to this transfer, processing and storing of data. Please note in this regard that Orvis also complies with USA laws regarding the privacy of personal data and that it will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Notwithstanding the above policies, we reserve the right to disclose your personal data to appropriate third parties if we are required to do so by law or we believe that such action is necessary:

• To comply with legal process such as a search warrant, subpoena or court order;
• To protect the company’s rights and property;
• To investigate reports of fraud or of users sending material using a false e-mail address or users sending harassing, threatening, or abusive messages;
• To protect against misuse or unauthorised use of our website; or
• During emergencies, such as when we believe someone’s physical safety is at risk.

In addition to the above exceptions, in the event that Orvis sells its business or assets to a third-party, personal data may be transferred to the purchaser as part of the assets they are buying from Orvis. In this instance Orvis will ensure that it informs you of this within a reasonable timeframe.

Your Choices

We offer choices about the types of information you receive from us. If you prefer not to receive catalogues or other communications from Orvis, or if you prefer to receive them less frequently, please contact us at the address shown above. If you no longer wish to receive our e-mail Newsletter you may contact us at the address above or unsubscribe using the link provided in each edition of the E-mail Newsletter.

Please be sure to provide us with your exact name and address, or the mailing label from your catalogue, so that we can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.

Your Rights

You have the right to ask us for a copy of any personal data that you have provided to us or that we maintain about you and to request an explanation about the processing. In addition, you have the right to withdraw any consent previously granted or to request correction, amendment, restriction, anonymization or deletion of your personal data; and to obtain the personal data you provide with your consent or in connection with a contract in a structured, machine readable format and to ask us to transfer this data to another data controller.

In certain cases, these rights may be limited, for example if fulfilling your request would reveal personal data about another person or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests to keep.

To exercise your rights, or if you have any questions or concerns about our Privacy Statement, our collection and use of your data you contact us or write to using the contact details provided.

When you provide us your email address, we may send you emails necessary to process your order or respond to a request, or, if you agree to it, to receive our company emails. For example, after you place an order at orvis.com, you will receive an email confirmation and, in most cases, an email with package tracking information. Recipients of our Email Gift Cards will receive an email notifying them of the gift and instructing them how to redeem it.

It is our intent to send you promotional email only if you have agreed to receive it. Instructions on how to unsubscribe are included in each company email we send.

Your email address will be used only for the Orvis company emails, to respond to your request, or to process your order, or to help us determine how we will market to you in the future. Orvis does not sell or trade email addresses. Instructions for unsubscribing are included in every promotional email. Please note, transactional emails that are related to your order are not considered promotional.

Occasionally we provide links on our website to other sites we think you will enjoy and may use in your sole discretion. These sites operate independently of Orvis and have established their own privacy and security policies. Orvis does not have any control over these sites’ privacy practices and therefore accepts no responsibility in relation to these websites or their privacy practices. For the best online experience, we strongly encourage you to review these policies at any site you visit.

To prevent loss, unauthorized access, use or disclosure and to ensure the appropriate use of your information, we utilize reasonable and appropriate physical, technical, and administrative procedures to safeguard the information we collect and process. We use a variety of current technologies and processes for protection of our customer data. We limit the personal data we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.

When you make a purchase, request a catalogue, or create an account on our website, your transaction information is transmitted in a safe, encrypted format. We maintain the data you provide, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources.

Children are not eligible to use our services and we do not knowingly collect personal data from minors. We ask that minors (under the age of 18) do not submit any personal data to us. If you are a minor, you can use this service only in conjunction with your parents or guardians.

The website is only available to individuals and entities that can form legally binding contracts under applicable law. If you do not qualify, please exit this website now and do not use this website.

This website uses cookies to perform a variety of functions. Cookies facilitate every aspect of your shopping experience on Orvis.co.uk, from browsing and choosing products to ensuring your order is processed accurately. For a detailed explanation of how this website uses cookies, please read our Cookie Policy.

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our website. All amendments to this privacy policy will be effective 30 days after the date the changes are posted on the website. We therefore encourage you to review our privacy policy periodically. This policy was last updated on May 2018

If you object to the contents of this privacy policy, please do not register with us or return to this Website.