The Orvis Company
Careers at Orvis
We are always interested in receiving applications from candidates with an enthusiasm for providing exceptional service to our esteemed customers. If you have current selling experience, working for a high-end brand, are enthusiastic and have proven sales success then we would like to hear from you for current or future vacancies.
Head Office
Orvis UK is headquartered in Andover, Hampshire, in the beautiful Test Valley, with retail stores located across the UK. We work in an energetic, team-oriented environment, setting the very highest standards for service to our customers.
Learning & Development Officer
About the role
This is a new role to the company and therefore we are looking for an experienced L & D Officer to join our team. The L & D officer is to provide training expertise, design and delivery for every aspect of induction and ongoing training needs.
We are looking for a confident training professional with excellent presentation and facilitation skills, good training design capability, strong communication skills and strong listening and coaching skills.
You will have a customer focused approach and thrive in a customer centric environment, in which you will work with line managers to deliver exceptional results.
Key Responsibilities
Knowledge, Skills & Qualifications
Location
Andover, Hampshire.
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Customer Experience Supervisor – Full Time
About the role
Reporting to the Customer Services Manager the main duties of the Customer Experience Supervisor will include the daily supervision of task prioritisation, ensuring call flow out is kept to a minimum and supporting the team to achieve productivity levels. They will provide a single point of contact for customers calling Orvis, offering advice and positive solutions to ensure the company commitment to 100% customer satisfaction is delivered through the department on a daily basis. NB: There is no cold calling involved in this role.
Person
The successful candidate will demonstrate excellent communication skills to enable them to liaise with customers and other internal/external parties over the phone, email and through written correspondence. They will be a self-starter, team player and capable of operating in a small team within a busy environment. A clear focus on maintaining Orvis’ reputation for delivering first class customer service is essential. A high standard of attention to detail is paramount in this role which spans a wide variety of processes and customer requests.
Responsibilities
Experience
Location
Andover, Hampshire.
Hours
The department is currently open Monday – Friday 8.30am to 6.00pm and Saturday 8.30 to 4.00pm. The hours are 37.5 worked over 5 days on a rota basis. The position is located on the Walworth Estate in Andover, Hampshire.
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Customer Services Advisor - Full Time and Part Time
Position Profile
The role will involve assisting customers over the phone, via email and through live chat, by taking orders, resolving issues and providing accurate advice to ensure excellent customer service is delivered. The role also involves a variety of administrative tasks therefore, candidates should possess an ability to prioritise their workload and take ownership of customer queries.
Skills and Experience
Hours and Location
The department is currently open Monday – Friday 8.30am to 6.00pm and Saturday 8.30 to 4.00pm. The hours are 37.5 over 5 days or 15 hours worked over 3 days, on a rota basis.
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Retail Stores
Our retail store teams offer friendly customer focussed environments and in return we offer competitive salaries and benefits include up to 60% staff discount, 33 days holiday, pension, life assurance, child care voucher scheme and use of Orvis fishing beats in Hampshire.
Banchory, Aberdeenshire
Retail Fishing Associate – Part Time
Candidates should have up to date technical and practical fly fishing knowledge. Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working 20 hours per week over four days, including weekends plus any other hours mutually agreed as and when required to cover staff holidays etc.
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Bath, Somerset
Retail Assistant Manager–Full Time
About the role
We are seeking an Assistant Manager to support the Manager in the day to day operational running of the store, whilst having the ability to manage the store in their absence, with key holder responsibilities.
Candidates should have previous retail supervisory experience, working in a similar retail clothing environment.
Duties Include
Person
The hours are full time, working five days out of seven, on a rota basis
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Exeter, Devon
Retail Associate – Part Time
Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working 12 hours per week over 2 days, which will include working weekends on a rota basis.
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Farnham, Surrey
Retail Associate – Part Time
Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working 10 hours, 2 days per week, which will include working weekends on a rota basis.
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Harrogate, North Yorkshire
Retail Fishing Associate – Part Time
Candidates should have up to date technical and practical fly fishing knowledge. Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working 24 hours per week over four days, including weekends plus any other hours mutually agreed as and when required to cover staff holidays etc.
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Kelso, Scottish Borders
Retail Associate – Part Time
Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working a minimum of 5.5 hours, one day per week, which will include working weekends on a rota basis. Other hours will be available to cover holidays, events and busy periods.
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London
Retail Assistant Manager–Full Time
About the role
We are seeking an Assistant Manager to support the Manager in the day to day operational running of the store, whilst having the ability to manage the store in their absence, with key holder responsibilities. Candidates should have previous retail supervisory experience, working in a similar retail clothing environment.
Duties Include
Person
The hours are full time, working five days out of seven, on a rota basis
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Ludlow, Shropshire
Retail Associate – Part Time
Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working 15 hours, two days per week, which will include working weekends on a rota basis.
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Stockbridge, Hampshire
Retail Fishing Associate – Part Time
Candidates should have up to date technical and practical fly fishing knowledge. Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working 24 hours per week over three days, including weekends plus any other hours mutually agreed as and when required to cover staff holidays etc.
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Tarporley, Cheshire
Retail Associate – Part Time
Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working 6 hours, one day per week, which will include working weekends on a rota basis.
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Westerham, Kent
Retail Associate – Part Time
Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working a minimum of 6.5 hours per week over 1 day, which will include The hours are to be mutually agreed as and when required to cover staff holidays etc.
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Apply Today
To apply, please email our Human Resources Department at humanresources@orvis.co.uk with the respective job title as the subject line. Please include your resume, cover letter, and salary aspirations.
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Orvis Services
Orvis Commits 5% of pre-tax profits to protecting nature.
“If we are to benefit from the use of our natural resources, we must be willing to act to preserve them.”
– Perk Perkins, Chief Executive Officer, The Orvis Company
Copyright 2018, The Orvis Company Inc. Since 1856.