The Orvis Company

Careers at Orvis

We are always interested in receiving applications from candidates with an enthusiasm for providing exceptional service to our esteemed customers. If you have current selling experience, working for a high-end brand, are enthusiastic and have proven sales success then we would like to hear from you for current or future vacancies.

Head Office

Orvis UK is headquartered in Andover, Hampshire, in the beautiful Test Valley, with retail stores located across the UK. We work in an energetic, team-oriented environment, setting the very highest standards for service to our customers.

Omni-Channel Marketing Manager – Full Time

Position

We currently are seeking an Omni-Channel Marketing Manager based in Andover, Hampshire. The position will report to the Head of Marketing and will manage a team comprising of; Email Production Coordinator, Social Media and Marketing Coordinator and Retail Promotions Assistant.

Job Purpose

Our vision is a truly connected customer experience, as we continually evolve our strategies to deliver and improve customer engagement, experiences and lifetime value. The Omni-Channel Marketing Manager will lead all digital marketing programs. They will develop, implement, measure and optimise our customer experience across all channels, with a focus on acquisition and retention.

General Responsibilities

Be a brand ambassador for Orvis with all points of contact, both externally and internally.

Budget responsibility for all digital marketing programs including email, SEO, SEM, affiliate, remarketing, CSE’s and market place partnerships.

Develop new customer acquisition and retention strategy for digital marketing.

Select, negotiate and manage all external 3rd party vendors and programs, specifically SEO, PPC and PR agencies.

Support Digital Marketing Team in shared aspects of program management, such as specialised reporting and analysis requests, special campaign coordination projects, and strategy development work.

Lead and manage all internal events/promotions, i.e. Learn to Fish programs. Along with all external events, i.e. Game Fairs.

Ownership over specific partner marketing efforts: strategy, creation, execution and measurement.

Responsible for the training, development and line management of a small team.

Skills & Qualifications

Previous omni-channel marketing management experience preferably in the retail fashion sector

Customer centric

Intermediate Excel skills

Experience using; Google Analytics or similar application

Social media applications and Tweetdeck and Hootsuite

Degree or marketing professional qualification (Diploma).

Current member of CIM desirable.

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Warehouse Operative – Full Time

Position Profile

The role will be working in the warehouse as part of a team. The operative will accurately process orders across a multi-channel operation, ensuring these are selected, packed and dispatched within set timeframes. The successful candidate will also get involved in stock checking all picking locations to continue to meet a high % of accuracy. Candidates should possess an eye for detail, familiarity using computer-based stock management systems and ideally have operational experience in a similar role.

General Responsibilities

To accurately pick and pack customer orders using the Warehouse Management (WM) system via either handheld devices or workstations, meeting specific unitary targets for relevant task types (e.g. DTC (Mail order), Retail, etc.,).

Pack all goods to customer to a high standard of presentation in line with Orvis commitment to customer care and quality standards. Alert QAD department of any concerns over damaged stock arriving and take appropriate remedial action to prevent substandard goods reaching the customer.

To ensure that all packed items are shipped in accordance with customer-specific shipping methods, that goods are distributed without delay and in line with customer expectation and Orvis cost parameters.

To dispose of all incidental packaging waste arising from order processing using environmental disposals options where possible. Ensures that all work areas are maintained in a clean and tidy manner to reduce any risks, including trip hazards and waste build ups.

To update the warehouse stock management system on a daily basis, ensuring that all orders picked are scanned in the same day to allow accurate management reporting on orders out and inventory holding in the warehouse.

Take delivery of goods in to the warehouse, checking off quantities received against delivery notes ensuring these tally and alerting warehouse administration of any shortfalls identified. Once, reconciled, goods are to be confirmed onto WM ready for put-away into locations.

Move received stock into correct location. Stock is to be prepped (unboxed or boxes opened) to increase the pick flow within the Fulfillment operation.

Team member to report any IVAS work carried out that is required to put stock away. Information will then be added to Vendor Compliance database, so feedback can be given to relevant parties.

To ensure that all stock locations are accurately maintained on a daily basis, checking for any stock incorrectly located and taking appropriate actions to relocate to correct space allocation as directed by warehouse management.

Skills & Experience

Previous experience of working within a warehouse environment that deals with high volume product line is desirable

Good knowledge of Health and Safety

Good ICT skills (competent with AS-400 & Microsoft Office)

Ability to work under pressure and to timescales as directed by the Warehouse Team Leaders

Bright and positive, with a keen eye for detail

Conscientious with great teamwork skills

Flexible, adaptable and willing to learn

Accuracy and attention to detail is vital

Hours

The warehouse is operational from Monday to Saturday. The hours are full time, working 37.5hours each week.

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Customer Services Administrator

The role will involve assisting customers over the phone, via email and through live chat, by taking orders, resolving issues and providing accurate advice to ensure excellent customer service is delivered. The role also involves a variety of administrative tasks; therefore, candidates should possess an ability to prioritise their workload and take ownership of customer queries. We do not cold call customers.

Skills and Experience

A passion for delivering excellent customer service

First class verbal and written communication skills

An excellent telephone manner

Able to work individually and within a team to achieve deadlines

Able to up sell and exceed targets through strong customer service skills

Good computer literacy

Previous web chat experience desirable.

Hours

The department is operational from 8.30am to 6.00pm (7.00pm on designated busy days) Monday to Saturday. The hours are part time working 30 hours, 5 days each week on a rota basis.

Location

Candidates should possess first class communication skills and ideally have similar experience in a call centre/sales environment. The role requires working knowledge of an AS400 system.

Excellent written and spoken English

Location
Andover, Hampshire.

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Retail Stores

Our retail store teams offer friendly customer focussed environments and in return we offer competitive salaries and benefits include up to 60% staff discount, 33 days holiday, pension, life assurance, child care voucher scheme and use of Orvis fishing beats in Hampshire.

Amersham, Buckinghamshire

Retail Associate – Part Time

Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working 15 hours, 2 days per week, which will include working weekends on a rota basis.

Location
Amersham, Buckinghamshire

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London, Regent Street

Retail Store Manager – Full Time

Job Purpose

We are seeking a Retail Manager for our Flagship store on Lower Regent Street, London. The store is laid out over one floor, with a seven-day trading period. The store has a modern feel, with areas dedicated to men’s and women’s apparel, dog products and the brand heritage of fly fishing. The primary role is to oversee operational management, ensuring brand image and product range are presented in an authentic manner and sales targets for the store are achieved whilst controlling costs.

General Responsibilities

Drive sales to exceed store targets, taking pro-active steps to increase sales conversion, average transaction value and items per transaction, offering omni-channel options and Orvis outdoor sporting experiences, to increase gross sales year on year.

Plan, budget and deliver store events to promote the store through communicating with your local market and community, to drive footfall, provide individual experiences and generate sales.

Working with the Retail Sales Manager to create a positive, customer focussed sales environment to attract, retain and motivate customer sales and encourage repeat visitors.

Encourage team to develop deep connections through positive, meaningful interactions with store customers, to connect them to the brand and ‘go the extra-mile’ to enhance the customer experience.

Working with Human Resources to evaluate and communicate the team’s individual performance, focussing on coaching techniques, setting individual achievable goals to assess/redress, to enhance their performance and promote a learning culture.

Working the with Retail Management team to provide support for continuous product information training and current catalogue offering, to enable the store team to share advice and give accurate information to customers to influence buying decisions.

Creates and maintains high standard of store presentation to reflect company image as authentic country lifestyle retailer, working with associates and Retail Support team to project a high-quality visual offering in store to the customer and through window displays to public.

Monitors on monthly basis the store salary costs using P & L and maintains a set % ratio agreed with Retail Operations Manager. Takes relevant measures to ensure these are kept budget by effective management of rotas and manning requirements.

Skills & Experience

2 years retail management experience required, ideally in the apparel sector.

Commercially focussed, with proven ability to drive and increase sales.

People-orientated with a passion to create an environment for continuous improvement

Ability to use computerised systems to provide transaction reports.

Retail management qualification (NVQ / Diploma) desirable.

Location
London, Regent Street.

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Retail Associate – Part Time

Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working 22.5 hours, 3 days per week, which will include working weekends on a rota basis.

Location
London, Regent Street

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Bath, Somerset

Retail Associate – Part Time

Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working 10 hours, 2 days per week, which will include working weekends on a rota basis.

Location
Bath, Somerset

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Edinburgh

Retail Associate – Part Time

Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working 5.5 hours, 1 day per week, which will include working weekends on a rota basis.

Location
Edinburgh

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Exeter, Devon

Retail Associate– Part Time

Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working 20 hours, 4 days per week, which will include working weekends on a rota basis.

Location
Exeter, Devon

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Farnham Surrey

Retail Associate– Part Time

Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working 24 hours, 4 days per week, which will include working weekends on a rota basis.

Location
Farnham, Surrey

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Westerham, Kent

Retail Associate – Part Time

Duties will include assisting customers with all retail purchases, till operation and ensuring the store is kept to a high standard. Working 13 hours, 2 days per week, which will include working weekends on a rota basis.

Location
Westerham, Kent

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Apply Today

To apply, please email our Human Resources Department at humanresources@orvis.co.uk with the respective job title as the subject line. Please include your resume, cover letter, and salary aspirations.

The Orvis Company

Careers at Orvis

Head Office

Omni-Channel Marketing Manager – Full Time

Warehouse Operative – Full Time

Retail Stores

Amersham, Buckinghamshire

London, Regent Street

Bath, Somerset

Edinburgh

Exeter, Devon

Farnham Surrey

Westerham, Kent

Apply Today

0333 400 4188

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