Orvis Answer Centre

We accept American Express, Visa, MasterCard, Maestro, and PayPal. (We cannot accept Electron or Solo cards.) A bank cheque may also be used, provided it is made out for British pounds and payable at a British bank. Add £12 to any cheque drawn on a bank not based in the United Kingdom.*

Privacy and Protection
Orvis not only employs the latest web encryption standards (SSL)*, but also maintains our own secure servers in-house. This means no one but Orvis handles your credit card information. When you make a purchase, request a catalogue, or create an account on our website, your transactional information is transmitted in a safe, encrypted format. We maintain the data you provide, along with a record of your purchases, in a secure database.

*Verisign
VeriSign, Inc. is the world's leading Internet Certification Authority, the trusted third party that authenticates, issues and manages digital certificates on the Internet. VeriSign's Digital IDs^SM enable trusted electronic commerce by authenticating the individuals, organisations, and content involved in an electronic transaction.

• VeriSign is a trusted third party. VeriSign is the first commercial Certification Authority to focus 100% on providing Digital ID products and services. Its dedication, industry-leading practices and highly-secure facilities are trusted by millions of VeriSign Digital ID holders.
• VeriSign is reliable and experienced. VeriSign is the world's first commercial Certification Authority and today is trusted by customers in more than 50 countries.
• VeriSign Digital IDs are universal. Embedded in every popular web browser and most popular web servers is a VeriSign Digital ID ready to be enabled.

If proof of payment is provided with a return, then a refund will be issued to the credit card you used for the original purchase. If proof of payment isn't available, a refund will be issued in the form of an Orvis Gift Card for the lowest sale price.

This scenario usually happens when someone uses a debit card to pay for their order, but it can also happen with credit card purchases. When Orvis contacts a bank or credit card company electronically to verify funds are available, your bank or credit card company may remove or set aside the necessary funds to cover the order for a period of up to five business days. Orvis does not collect payment until the order has been shipped.

When Orvis then actually processes a charge to the card, that first “pre-authorisation” charge should automatically be removed, but occasionally there is a delay, resulting in two transactions of differing amounts on your statement. Orvis will do everything we can to help you resolve this situation. Unfortunately, banks and credit card companies will not allow us to take care of this for you directly, because Orvis is not the cardholder.

As always, please contact our Customer Service department by live chat, email or phone if you have any questions or concerns.

All prices include V.A.T., charged in line with government policy. Our V.A.T. Registration Number: GB 411 5154 00.