Welcome to the Orvis Answer Centre for Customer Service Questions! You'll find the answers to our most frequently asked questions about Orvis Customer Service.
If you still can't find the answer, then contact our Customer Service department by live chat, email, or phone. Let us know that you didn't find the answer in the Orvis Answer Centre and we'll add your answer here.
When can I expect an email response?
The Orvis Company email-contact pledge to you: Between 8:30 am and 5 pm UK time, Monday through Friday, we guarantee to respond to your email question within two hours or less.
Are there specific experts who can help me?
Yes! Orvis has both fly-fishing and pet experts available and ready to answer your various questions.
There are several ways you can contact Orvis Customer Service:
Email: If you send your email between 8:30 am - 9 pm UK time, Monday - Friday, you will receive a response within two hours.
Phone: Call 24 hours a day at 0333 400 4188.
Live Chat: Chat with a Customer Service representative between 8:30 am and 12 midnight, Monday through Friday, and weekends and holidays from 10 am to midnight.
Postal Mail: Write us at The Orvis Company, Clearwater House,
28 North Way,
How do I let Orvis know what I think?
Here at Orvis, we are always glad to hear from our customers and welcome your comments, opinions, and feedback about our products and services. There are several ways you can share your thoughts with us. Use our email Suggestion Box or email our Customer Service