Welcome to the Orvis Answer Centre for Shopping Basket/Checkout Questions! You'll find the answers to our most frequently asked questions about the Orvis shopping cart basket/checkout process.
If you still can't find the answer, then contact our Customer Service department by live chat, email, or phone. Let us know that you didn't find the answer in the Orvis Answer Centre and we'll add your answer here.
Special offer codes (also called "Promotional Codes") can be entered in the "Payment Information" section of the final "Checkout" screen. To enter your special offer code, expand the "[+] Enter Promotional Code" section by clicking on the "[+]" sign.
At this point, a field appears for you to enter your special offer code.
After entering the code, click on the "Apply Code" button and the value of the special offer code will appear in the appropriate place in the order summary directly below.
Redeeming a Gift Card or Email Gift Card requires two pieces of information:
For gift cards, you’ll find both the card number and PIN on the back of your Orvis Gift Card. The 8-digit PIN is adjacent to the card number; there is a scratch-off panel over the PIN. You will need to carefully scratch off this coating to see the PIN.
For email gift cards, you'll find the card number in the right shaded section, and the security code, called a "CSV," in the lower left corner.
Redeeming a Gift Card on Orvis.co.uk
Redeeming a gift card or email gift card is an easy, three-step process:
Step 1: Continue through the basket checkout process until you get to the "Payment Information" screen. This screen has a section called "Pay with Orvis Gift Card."
Step 2: To expand the "Pay with Orvis Gift Card" section, click on the "[+]" sign to the left. Expanding this section enables you to enter your gift card number.
Step 3: After entering your card number and PIN, click on the "Redeem" button. If you have more than one gift card, simply enter the other card numbers and PINs, clicking on "Redeem" for each one.
Redeeming a Gift Card at your Orvis Retail Store
Simply bring the gift card, or a printout of your email gift card, to your local Orvis Retail Store.
Redeeming your Gift Card by Telephone
Inform your Orvis Telephone Sales Representative that you would like to use your gift card or email gift card as payment for your order. You will be asked for the card number and issue date or PIN.
All basket items are shown in the right side of the checkout screen in the “Shopping Basket” section. To post to different addresses, use the “Item Shipping To” dropdown option under each item to indicate the address to which you want that particular item delivered.
To post to another address, either select a previously added address or choose the “Add New” dropdown option. This displays an additional screen that enables you to enter the alternate address.
If you have a membership account and you’re logged in, your addresses will be saved in your account for future use.
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