Welcome to the Orvis Answer Centre for Backordered Item Questions! You'll find the answers to our most frequently asked questions about backordered Orvis merchandise.
If you still can't find the answer, then contact our Customer Service department by live chat, email, or phone. Let us know that you didn't find the answer in the Orvis Answer Centre and we'll add your answer here.
How can I tell if a product is on backorder?
If an item is on backorder and there are multiple colours or sizes from which to select, the ship date appears to the right of the "Quantity" label, just above the "Add to Basket" button when you make your selection of colour or size. It looks similar to the following example.
When you place that item in your shopping cart, the ship date of the backorder appears in red and looks similar to the following example.
You'll see the ship date/status of the backordered item displayed again when you view your shopping cart at the bottom of the item description.
How do I check the status of a backordered item?
To check the status of a backordered item, use our Track Order Status feature. You can use this feature to track the status of active and posted orders, as well as orders that contain backordered items. If you give us your email address when you place your order, we will notify via email if the status of your backordered item changes.
Why does the backorder date keep changing?
Occasionally, production delays or quality control issues can cause the original backorder date to change. If you have questions about the reason why a backorder date has changed, then contact our Customer Service department.
When will my backordered item post or arrive?
The backorder date refers to the date the item will be posted. From that point, the time you receive your item from the ship date will depend on the original post method you used for your order.
Standard Post: 5-7 days to receive merchandise from ship date
Next-Day Service: next business day from ship date
Also, please allow additional delivery time if your item was personalised; most personalisation requires an additional 2 to 5 days for delivery.
Will I pay extra if my order is posted separately?
No. Additional post and packing will not be charged when a backordered item results in two shipments for the same order.